DESTROYED MY ERASMUS EXPERIENCE
This has been the most terrible experience I've ever had with a service. I spent four months living without hot water, dealing with black mold in my room that required medical attention, no internet access at all, malfunctioning appliances, and leaks throughout the house (it felt like it was raining inside) with minimal assistance from anyone. I had to book an Airbnb for the final month because the living conditions were unbearable. Don't be misled; the owners of the property are also the executives of the service, which means their priority is profit over helping students. They ignored most of our complaints and tried to shift the blame onto us. I began negotiating to terminate the contract early due to the numerous unresolved issues in my room. They repeatedly denied these problems despite the evidence I provided through photos and videos. I spent over a month sending emails to the owner, only to receive consistently rude and dismissive replies. I even had to involve a lawyer to reach out to her, which she chose to ignore. I lived in shared accommodations with nearly 20 other tenants, most of whom faced similar issues. The property is very old, infested with mold, damaged, and has significant structural problems. They claim to have made repairs, but I believe it should be condemned. I can confidently state that this service ruined my Erasmus experience; a substantial part of my time was spent worrying about dealing with them, living with mold, or searching for a place to take a hot shower. Don't be fooled by the outdated videos they post on social media, where they delete or disable comments. This is a total scam. They should feel ashamed.
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