I used a storage service to move my boxes and suitcases from one city to another four weeks ago. Since the pickup, I have received no updates from them. Now, DHL has contacted me about a suitcase that was returned to my old address. There has been zero customer service and no notifications. I paid a significant amount for this incomplete service and have no idea if my remaining boxes will reach me. I don’t want a generic apology; I want updates on my items and a resolution for the suitcase left behind.
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