Review Time
Overall a decent experience. The customer service is quite excellent.Alex is kind and thoughtful.
However, it is a bit inconvenient that they can be contacted only through website and response will be sent to you through email within a day or two. If there is anything urgent, it is not reachable immediately. So take note of that.
The free boxes and packing tapes are appreciated. The quality of the boxes and tapes are pretty high in quality. Would be more thankful if they also provide transparent tape to cover the labels as required.
The provided boxed are limited in size though. Only standard and large and the large size is just a bit bigger than the large size. More choice of size would be great.
And they do not allow to use own box thus some items will not fit to their boxes. I have to give away some of my items for that reason.
There are long list of what not put inside the boxes. I understand that it is for security reasons but it is just too much. What left after deduct all the “not allowed” items? I have to sell, give away and throw aways my stuffs as they could not be able fo put inside the boxs to avoid penalty fee and repacking fee( 100 pounds each item). It does not make sense. I need to storage my stuff but I have to throw aways and give away my stuffs to be able to use the service. It is a bit disappointing right?
The fee is also quite expensive and I expect more than that.
The collection and delivery experience was both disappointing as the tracking is not correct. It is not efficient at all.
Some of my stuffs got broken/damaged as the driver threw my boxes harshly to the van. No matter how much bubble wrap , it cannot be saved if the boxes are not being taken care properly.
I received all my boxes safely so I am thankful for that.
I am not sure if I will use this storage service again.
I hope that the overall experience will be improved in the future.
I am extremely thankful for this service. They collected and stored my items for two months while I was away on holiday. Upon my return, they efficiently transported everything to my new location, and all items arrived in perfect condition. What impressed me even more was that, despite my inability to attach shipping labels to the boxes, they kindly took care of that for me. The service was worth the cost, and I know who to contact next time!
Overall, it was a decent experience. The customer service is quite good, and the representative was kind and considerate. However, it is somewhat inconvenient that contact is only possible through the website, and responses are sent via email within a day or two. This makes it difficult to reach them for urgent matters. The free boxes and packing tape are appreciated, and their quality is quite high. It would be even better if transparent tape for labels were included. The box sizes are limited to standard and large, with the large size being only slightly bigger. More size options would be beneficial, and since using personal boxes is not allowed, some items didn't fit. I had to give away some belongings because of this. There’s also a long list of prohibited items, which, while understandable for security reasons, feels excessive. After removing all the “not allowed” items, I found myself needing to sell, give away, or throw away many things to avoid penalties and repacking fees. This is quite disappointing when I just need storage. The fees are high, and I expected a better service for the price. The collection and delivery were also disappointing, as tracking was inaccurate, and some items were damaged due to rough handling by the driver. While I did receive my boxes intact, I’m uncertain if I will use this storage service again. I hope for improvements in the future.
I used a storage service to move my boxes and suitcases from one city to another four weeks ago. Since the pickup, I have received no updates from them. Now, DHL has contacted me about a suitcase that was returned to my old address. There has been zero customer service and no notifications. I paid a significant amount for this incomplete service and have no idea if my remaining boxes will reach me. I don’t want a generic apology; I want updates on my items and a resolution for the suitcase left behind.
Four boxes were supposed to be delivered today, but the time has passed, and I still have nothing. I waited at home all day, and this has been an incredibly frustrating experience. The online portal doesn't provide tracking, so I can't follow up. Now, I'm worried that the collection process will be just as problematic.
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