If I could give zero stars, I would. This has been the worst experience with any company. I ordered personalized holiday items on December 12th, right before the cut-off date. I received confirmation that my items would arrive by December 18th, which sounded great! However, the 18th came and went without any delivery. I tried contacting their customer support and only received automated responses stating they were too busy to assist, but no one ever followed up. Eventually, one of my emails was addressed after Christmas, and I was told my order had finally shipped. By that time, it was December 28th, and I had already bought replacements elsewhere, so I returned the items on the same day. I later received a message stating the return was not accepted due to personalization, and that was the final word. I strongly advise against ordering from them. They can send countless marketing emails but fail to respond to customer inquiries—clearly, they need to reassess their priorities.
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