EDIT en antwoord op studio Fedde’s reactie: Niets direct, wij hebben maanden lang op antwoord gewacht. Enkel wanneer er een review kwam dan opeens kregen we antwoord. En wat voor eentje, ‘verwijder de reviews of we helpen niet’ Of moet ik het mailverkeer hieronder ook plakken? studio Fedde antwoord liever op reviews met halve waarheden dan het probleem op te lossen. Ons werkblad bestaat uit microcement en is geïntrigeerd, afbreken wil zeggen schade. Fedde wilt hun verantwoordelijkheid vermijden voor wanneer er schade ontstaat. Fedde wil kost wat kost zijn frontjes terug, hiervoor gaan wij niet weeral opdraaien - volgens consumenten rechten moet dit volledig ten koste van de verkoper zijn. En reviews onder valse namen? Nee hoor .. ik moedig iedereen aan om alle slechte reviews is te lezen.. We zijn niet de enige.. UPDATE: the owner intimidates in several mails to remove honest reviews otherwise we will not get a solution which is a conflict with consumer rights! We believe honest consumer feedback should not be a precondition for resolving a product issue. Regretfully it seems like the only way to resolve the issue is by contacting the ECC and the authorities for consumer markets to intervene. If you have had similar experience we strongly recommend you doing the same.November:To be honest, we are super disappointed with our kitchen fronts. The color wipes off just by ‘wiping clean’ with a dry cloth, so patches form on the surface. This shouldn’t happen. They’re also made of MDF, with not even 1mm of wood which they do a really good job of hiding on the website.In store, the information is presented in a way that, in our experience, creates the impression that the fronts are real wood rather than engineered wood.We contacted the customer service for possible fixes and so far nothing conclusive nor constructive.. beautiful kitchen of dark walnut (because it is gorgeous) is now looking like a patchy cow 🐄 😂 IKEA would’ve been more durable and 1/4 of the price. Do not recommend.UPDATE February:It’s now 4 months later and the issue has not been resolved. Costumer service is horrible. Go and check around for other reviews, we are apparently not the only ones with issues where you can’t wipe the surface to clean it. And if you do, you have a kitchen where the color comes off…UPDATE MARCH:After removing our previous review (otherwise the owner and the company refused to answer), we were only offered half solutions. Given that experience, we don’t feel comfortable removing or altering our honest feedback again.
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