We are extremely disappointed with Studio Fedde and the way this situation has been handled.The kitchen fronts lose colour during normal use, even when cleaned only with a damp cloth in accordance with the care instructions. Colour visibly wipes off the surface, leaving patchy marks. To limit further damage, we avoided cleaning as much as possible. However, a kitchen is a high-use space, and this is not realistic. We do not have children, but with normal family use the deterioration would clearly occur even faster, which is unacceptable for a premium product.After weeks of repeated follow-ups, a replacement was offered. We agreed to this strictly on a provisional basis. The replacement failed immediately. The newly delivered fronts showed a clear and unacceptable colour mismatch, creating a checkerboard effect across the kitchen. We rejected the replacement and returned the fronts.Each replacement attempt requires approximately twelve weeks for production and delivery, followed by additional weeks just to receive a response. Repeating this cycle is not a solution. It is an unreasonable delay.We also discovered that information on Studio Fedde’s website regarding care, colour stability, and ageing of the fronts was changed after our purchase and after defects were reported. These changes cannot retroactively shift responsibility to the customer and seriously undermine trust.Customer service has been dismissive and inadequate. During a phone call, a representative named Djef failed to address the issue substantively, repeatedly responding with non-committal acknowledgements. He promised to get back to us the same day and did not do so. He further suggested that if we want a refund, we should simply return the fronts, without engaging with the defect or the warranty claim in good faith.At this point, we have lost all confidence in a fair resolution. We have therefore formally requested a full refund under the warranty and applicable consumer protection law. Both the product quality and the handling of this matter fall far short of what can reasonably be expected from a company positioning itself as premium.
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