studioshake.co.uk

2.4
2.4 Based on 41 reviews

...

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Rhiannon Lewis
Very poor customer service for refunds

Bad customer serviceUnfortunately one of the items sent to me arrived broken. Studioshake were very good in replacing it however by the time I returned and received the new item it was too late (as it was for a present). I returned the item with proof of postage. I contacted them to ask where my refund was and had to send the proof to them. Now after another week I still have not heard from them despite chasing up by email. Poor service and reading some of the reviews on here I would be wary of buying things sadly. If Studioshake read this, I would really appreciate some contact as to when I will receive my refund. Very bad customer service and I wonder if they are going to refund me at all.

1
Date of experience: Feb 07, 2025

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