Here is the response to my earlier query regarding my long overdue refund received on 24th January 2026 -
Thank you for your feedback. We have reviewed your account and return history to provide you with an update on your refund.
Our records indicate that the refund of £40 was officially finalized and processed on January 25, 2026. These funds were sent back to your original payment method via our payment processor at that time.
Since the transaction was completed and the funds were deducted from our account over a month ago, we recommend checking your bank statement from late January. You should see the credit reflected there for the full amount.
We aim to provide both quality products and clear communication, and we apologize for any frustration during the return process. However, we can confirm that the financial side of this order has been fully settled on our end.
Well what a surprise NOT no refund has been received by my credit card provider!! Also the amount due by you is £40.35 not £40 and as promised in previous emails I have never received any refund confirmation from you.
This is getting beyond a joke I am fuming at the way I have been treated.
PLEASE REFUND MY MONEY!!
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