I was charged $69.83 on the same day the service was activated, despite the platform indicating a 7-day trial period. After the charge, access to the material was limited, as content beyond page 77 was blank and unavailable for review.
I canceled the subscription promptly and requested a refund. The refund process required follow-up, and the only refund offered was partial, in the amount of $52.37. This effectively resulted in a charge of $17.46 for access to only 77 pages of a single article over the period of February 1–2, 2025, which I consider excessive.
Additionally, there was no clear mechanism to remove stored credit card information from the account, raising concerns regarding account security and user control.
Based on my experience, the service did not align with the representations made at sign-up, and account management options were limited
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