I rented a vehicle from a specific date and time, but several issues arose. Firstly, the car was a different color than advertised; I received a red vehicle instead of black. Secondly, the delivery was late, arriving an hour after the scheduled time, which cut our rental period short without compensation. Additionally, I faced undisclosed fees, including a card transaction charge and a toll fee. To make matters worse, I was charged twice for delivery, despite prior confirmation that it would cover both delivery and pickup. There was also confusion regarding the deposit, which was later treated as a daily insurance fee without prior explanation. Customer service was unresponsive, and the company lacked a verifiable location, raising concerns about their legitimacy. Overall, this experience felt misleading, and I recommend caution when dealing with this service.
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