Review Time
We rented a convertible during our trip to Dubai, and in contrast to other reviews, our experience was genuinely positive. The rental price was fair, and the representative assisting us was very authentic. We only had to pay a small deposit of 200 AED instead of a larger amount.
We rented a convertible sports car during our visit to a popular city, and contrary to some other reviews, our experience was quite enjoyable. The rental rate was fair, and the representative who assisted us was genuinely helpful. We only had to pay a small deposit, which was much less than expected.
I rented a vehicle from a specific date and time, but several issues arose. Firstly, the car was a different color than advertised; I received a red vehicle instead of black. Secondly, the delivery was late, arriving an hour after the scheduled time, which cut our rental period short without compensation. Additionally, I faced undisclosed fees, including a card transaction charge and a toll fee. To make matters worse, I was charged twice for delivery, despite prior confirmation that it would cover both delivery and pickup. There was also confusion regarding the deposit, which was later treated as a daily insurance fee without prior explanation. Customer service was unresponsive, and the company lacked a verifiable location, raising concerns about their legitimacy. Overall, this experience felt misleading, and I recommend caution when dealing with this service.
I suspect this company may not operate transparently. An individual managing my situation initially promised a deposit refund within a specific timeframe, but communication ceased afterward. I've lodged a dispute with my credit card provider and am considering reporting this to the appropriate authorities. It's disappointing to encounter such issues in a place known for its safety.
I completely agree with others who have shared their struggles regarding deposit refunds. Despite numerous follow-ups and receiving false assurances, I was consistently misled. Eventually, I had to escalate the issue through my payment provider, who successfully secured my refund. My experience took place while renting a vehicle during a trip, and I strongly advise against using this service due to their questionable practices.
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