I subscribed for an ad-free experience. It keeps reverting back to the 'free with ads' version. Customer service takes two full days to respond, with no apologies or offers of refunds! I prefer ad-free options across all my streaming services, and this is the only one causing problems. Plus, I wish they would remove the large image of certain hosts; it's frustrating to see their faces every time I check for updates. I'm done with this service. There are many better options available.
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