stylekorean.com

I had been using Stylekorean for a while to purchase orders (2yrs+) without many issues (sometimes i

I had been using Stylekorean for a while to purchase orders (2yrs+) without many issues (sometimes items arrive damaged or broken and mostly this was sorted out through a refund in store credit). However, the issues with my most recent orders are too much!

I am based in the UK and with the UK, when you select shipping, Stylekorean will add a VAT charge on top of the item total. So I expect not need to pay VAT when receiving my parcels, however, my last couple of orders (I stock up during the Xmas sales), I pay for the order with the VAT surcharge as per normal, but when they arrive in the UK, DHL sends me a VAT bill and holds the parcels unless the bill is paid (20% +£11 handling fee).

I have clarified with DHL this is due to Stylekorean filling in the customs forms as VAT is unpaid and will be paid by the customer (me!). I explain to them the issue and they confirm that I should contact the seller to correct the customs forms as the bill is only VAT related.

I then contact Stylekorean and they keep sending the same copied and pasted response that the customers are responsible for customs duties. I have contacted them multiple times now about this issue and provided them with screenshots and proof and explained to them the situation using the Chatbot (they do not have an email or phone number to call) and every single response is the same copied and pasted or it is entirely ignored and they mark as 'case closed'.

Stylekorean policies say that if the parcel is not delivered or destroyed by the courier, I will not be entitled to a refund or replacement products.

I will never order from Stylekorean again and I will be filing a charge back with Paypal of all the screenshots and evidence I have. AVOID ordering! Customer service is terrible and they will charge you 'taxes' that you have to double pay.

Date of experience: Feb 07, 2026