#BWSVAUB5000128028
This has been, without exaggeration, one of the worst online shopping experiences I have ever had.
I placed my first order on the Stylevana website on January 1st, 2026, spending close to AUD 300, trusting what the company advertises: reliable products, good customer support, and fast shipping. According to the website itself, orders are processed and shipped within 24 hours. None of that has happened.
More than 10 days have passed, and:
the order has not been shipped,
the payment has not been validated,
and customer support has failed to resolve anything.
I contacted support multiple times, sent proof of payment, and explained clearly that my card number has changed, but the transaction was completed successfully and is being charged normally. Even so, the company keeps claiming they “cannot validate” the payment.
The most serious and unacceptable part of this situation is that support started demanding that I send all my card details, including the security code (CVV), by email.
This is completely unacceptable, irresponsible, and unsafe. No customer should ever be asked to send CVV details by email. This exposes consumers to fraud and shows a shocking lack of professionalism and basic payment security standards.
So, to summarize:
they take the customer’s money,
do not ship the order,
do not solve the issue,
and then try to shift responsibility onto the customer by requesting sensitive card information.
To make things even worse, despite this unresolved issue, Stylevana keeps sending me notifications encouraging me to complete another order from a second shopping cart I had created. This is absurd: the company cannot handle one paid order but keeps pushing the customer to make another payment.
This was my first purchase with Stylevana and also my first time buying from an Asian beauty retailer here in Australia. Unfortunately, the experience has been extremely frustrating and disappointing, raising serious doubts about the company’s reliability. So far, what I have seen is poor organization, lack of accountability, and total disrespect for the customer.
At this point, I am asking for something very basic:
either ship my order immediately,
or cancel it and refund my money in full.
If this is not resolved, I will proceed with a chargeback through my bank and continue documenting this situation on all available consumer review platforms. Consumers deserve better than this.
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Stylevana is your one stop online shop to purchase the trendiest Asian fashion and beauty products. We aim to bring a wide range and affordable selection in both fashion and beauty to worldwide, as well as sharing with you the latest tips and secrets in beauty and styling.
