Order the 8 bottles of CT-1 Ginger Shampoo from Stylevana, received the first day, opened one to wash my hair, immediately had allergy reactions, took photos and emailed their customer service. Got an email reply, that I didn't read the description carefully, it is my fault so they don't offer me refund or any other solutions. I did explain to them, I ordered 8 bottles, not 1. And they are not good to me due to the allergy. So bad customer service to customers, awful experience to shop with them. As they don't really care about you. Please read the reply email from them.
Thank you for reaching out to us.
We are very sorry to hear that the products did not work well with your skin.
With regard to the return of the items, we regret that we do not offer refunds or returns in cases that involve allergic reaction due to products that you have purchased from us. The ingredients of the product are listed on the product page to help customers identify any sensitive or problematic ingredients.
As different skin types and skin conditions may react differently to our beauty or skin care products, the Stylevana team strongly advises customers to carefully check product information or ingredients listed before purchasing.
Moreover, we regret that we are unable to accept returns for opened and used items.
Thank you for your kind understanding and we apologize for the inconvenience caused.
Kind regards,
Rachel Foster
STYLEVANA
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Stylevana is your one stop online shop to purchase the trendiest Asian fashion and beauty products. We aim to bring a wide range and affordable selection in both fashion and beauty to worldwide, as well as sharing with you the latest tips and secrets in beauty and styling.
