I placed my order 4 months ago and I still have not received my parcel.
Each time I contacted support, I was told they would “check with the courier,” but nothing has been resolved. According to the tracking, the parcel was supposedly delivered, but the signature is not mine. I have no idea what happened to my package — whether it was lost or stolen.
I have been contacting them almost every day, and now they have completely stopped responding for weeks.
This is absolutely unacceptable. If there is an issue with their courier, it is NOT the customer’s responsibility. The company must either issue a refund or resend the order.
Instead, they are ignoring me for months.
I strongly warn other customers: be very careful ordering from this company. Based on my experience, this is extremely unprofessional and unreliable service.
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Stylevana is your one stop online shop to purchase the trendiest Asian fashion and beauty products. We aim to bring a wide range and affordable selection in both fashion and beauty to worldwide, as well as sharing with you the latest tips and secrets in beauty and styling.
