Buyer beware! We have a Subaru Forester and really like it. However, we will never buy another Subaru because of shady practices we have experienced. The seatbelt latch stopped working (nothing we did), so we asked that they fix it according to their Seatbelt Lifetime Warranty that covers "the seatbelt and related components". The technician at Greenville Subaru told us they would not cover it because the latch wasn't covered under the warranty (the latch is certainly a related component), and gave us an estimate for what would it would cost for us to get it fixed. That didn't sit right, so we called the corporate office for assistance. They have kept stringing us along, and after months have still not helped. The last we were told is that we need to get a "formal assessment of the seatbelt latch" so that the dealership can determine if it's covered under the warranty. However, we started this process by having them assess the seatbelt, so why would we pay to have it looked at again? This is obviously one of their tactics to avoid having to honor the seatbelt warranty they advertise. Long story, short, these are not the folks you want to be doing business with.
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