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Make sure you sell these cars before the warranty is up. I have a 2018 Legacy and a known lawsuit regarding the infotainment, and they still deny my claim. I’ve had pretty good luck, but these cars will not be supported once the warranty is up. Cars are great, but support sucks. See below…
The 2018 Subaru Legacy infotainment lawsuit, Udeen et al. v. Subaru of America, Inc. (Case No. 1:18-cv-17334), resulted in a over $6.25 million settlement regarding defective "Starlink" systems. The lawsuit alleged touchscreen failures, backup camera issues, and freezing. Benefits include an extended warranty, cash reimbursement for multiple repairs, and compensation for time spent without a functional system.
Make sure you sell these cars before the warranty is up. I have a 2018 Legacy and a known lawsuit regarding the infotainment, and they still deny my claim. I’ve had pretty good luck, but these cars will not be supported once the warranty is up. Cars are great, but support sucks. See below…The 2018 Subaru Legacy infotainment lawsuit, Udeen et al. v. Subaru of America, Inc. (Case No. 1:18-cv-17334), resulted in a over $6.25 million settlement regarding defective "Starlink" systems. The lawsuit alleged touchscreen failures, backup camera issues, and freezing. Benefits include an extended warranty, cash reimbursement for multiple repairs, and compensation for time spent without a functional system.
This company has no idea what they are doing. Unfortunately, their latest model cars are worse then previous generations. Have driven a 2022 Subaru Outback Limited for past 4 months. Here is a list of what's wrong.Auto Start/Stop cannot be programmed off.The transmission, featuring their latest CVT 3 fluid and 8-speed shifting pounts, actually hunts for fake gears when cruising at about 20% gas-pedal power.Eye-Sight is connected to Cruise Control. If you pull the eye-sight 10amp fuse, you no longer have CC.Power off your 10" screen and you can no longer gain access to Auto Start/Stop, infotainment (radio shuts off), and X-Mode.Eye Sight is auto braking under unnecessary conditions and circumstances. When completely shutting off Eye-Sight, without pulling the fuse, it automatically turns on after every ignition sequence.If you turn off all sounds, such as door locks and doors, it still makes sounds when opening the rear hatch.The Headlights are illegally bright to help Eyesight function. I get regularly flashed for having bright lights on, when I don't.I've removed the rear seats in the car to help with space, but every time you leave the car you are beeped at reminding you to check the rear seats. I have the exit reminder turned off, by the way.The infotainment system is stupid slow and you have to use it to change A/C and heat.When using your heater, it's actually using your A/C compressor and that's likely why these compressors are failing like crazy. Your MPG will drop using the heat when no other car does.The electric power steering is not programmed to slow down steering when going from extreme ends of your lock-to-lock. Its virtually a 1-hp motor cranking it harder than you ever could verses a standard hydraulic-power steering system.The rear hatch gate can only be operated via an electric motor. Unfortunately, there is only one motor and its twisting the door on the frame. If you could manually ipen it and/or assist it, it wouldn't.The engine is Direct Injection only. After about 60,000 miles or so, the extra 3 HP it has when new, will drop down to about 5 hp less than a port injection system. It only gets worse from then on.The cylinder wall thickness was reduced to assist in fuel economy. Therefore, there is an increasied likelihoodf for overheating failures and an addictional susceptibleness to oil-related failures.You cannot program the computer in any way to teach it so there is, in essence, someone at a computer dating back to about 2014, who is essentially telling you the driver, who is driving in real time, that you're not doing it right... even if dodging a rock or a pedestrian.Meanwhile, the lane assist feature, where it beeps at you, is another example of a company that hasn't even driven on the roads. EVERY SINGLE ROAD HAS BUILT IN VIBRATION cutouts to inform the driver they are just outside their lane. But, leave it up to Subaru, and they make the lane even smaller than it actually is... just a constant reminder from some idiot at a computer from years and years ago! Who cannot be taught! Who cannot listen!
I bought a 3 year old outback and have spent more than 2 weeks trying to get it registered through Subaru to use some apps, but they are unresponsive and unhelpful. Every time I call in they just pass me off from rep to rep without resolution. Each department tells me they cannot help me and sends me to the next department. I wait again and they tell me the same thing. It is beyond painful. I would not recommend any buy a Subaru simply for this reason
I have a Subaru Outback 2023 and I’m On My 3rd Drivers Seat, (leather seat) Yes I Said 3rd! This seat is tearing already as the first 2 did. Subaru has declined to replace this seat. This car is only 2 years old and to have 3 seats tear already is NOT Acceptable! My car is Very Well Taken Care Of and This Should Not Be Happening! Subaru needs to take care of this! This just shows that they don’t care about their customer. My son works for a different car dealership and they have no problem Taking care of their customers it’s what brings them back. I’m Very Disappointed and remember “Word of Mouth” Goes A Long Way. Very Sad Subaru! Very Sad! You need to fix this problem!
First subaru we ever had and will never buy another. I love so much about the car but the windshields are faulty. Replaced one for 1200 at the dealership and now have a new crack. Class action lawsuit denied us because we didn't have exact pictures of our crack. We had no idea we'd need those as we replaced ours before there was a lawsuit. Tried seeking help from Subaru customer service and very rudely told there is nothing they can do. If you buy a subaru, budget 1400 a year or so for windshield issues and don't bank on anyone at the company giving a damn.
I was taking advantage of by a Subaru dealership participating in unethical and what will soon be proven, illegal sales tactics. I brought this to Subaru of America. They were very polite and they listen to my story with sympathy and even empathy, but in the end, they said well we heard your story, case closed. Have a good day. All in all it was a very polite, go screw yourself, experience.
Today the Haldeman Subaru dealership unlawfully denied coverage under my car warranty, in direct violation of the Magnuson-Moss Warranty Act, a federal law that makes it illegal for companies to deny coverage simply because previous repairs have been made using an aftermarket part.
I had an incredibly demoralizing experience with both my local Subaru dealership and Subaru of America.As a woman and a minority, I felt disrespected and dismissed throughout the car-buying process. I was told my vehicle had been inspected “that day,” only to later discover that the inspection was actually completed months earlier, according to the paperwork. This misinformation made me feel misled from the beginning.Since the purchase, the vehicle has had several serious issues—including engine stalling, rumbling, and shaking. Despite these problems happening with the original battery and at only 40,000 miles, Subaru has refused to take any responsibility.I contacted the Customer Advocacy line and was told via email today that someone would call me to explain the lack of support. Not only did I never receive a call, but I was also told a voicemail was left—which simply isn’t true. There was no call, no voicemail. Just another example of Subaru’s lack of transparency and accountability.At the dealership, I dealt with a manager named Patrick, who made me feel completely unheard. My concerns were brushed aside, and I was treated like a nuisance rather than a customer. It was difficult to even explain what was going on with my car, as Patrick repeatedly talked over me during the conversation. He also told me he would follow up once he looked into the issue—but just like with Subaru corporate, no call ever came.To make matters worse, my immigrant Korean parents were with me throughout this process, and the way we were treated was noticeably different from how other customers were being helped. Hearing employees laugh or smirk at us behind hidden doors because of their broken English was incredibly painful. The entire experience felt biased and demeaning.This was supposed to be a milestone purchase—something I was proud of. Instead, it left me feeling taken advantage of, unsupported, and disrespected at every level.I will never return to this dealership, and after this experience, I will never buy another Subaru. I strongly urge others—especially women and people of color—to think twice before trusting this company or its so-called “customer care” systems.
Austin Subaru was so good to me when I first got my 2020 Forester. After getting it serviced recently, I was left with a terrible taste in my mouth for the dealership. Service advisors were absolutely horrible and apathetic to me when I was quoted for my repairs. I was presented with financing options, followed by the advisor shrugging his shoulders and throwing his hands up and saying “Sorry that’s all I can do to help you man.”Since then, I’ve attempted to get in contact with the sales department about getting a warranty on my car again. I have tried on four separate occasions, and NOTHING. LITERALLY NO ONE WILL FOLLOW UP WITH ME. I just don’t understand why I’m being treated so poorly and like I don’t even exist to them. I wouldn’t ever recommend this dealership to anyone.
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