I have a 2020 Subaru ascent. I have had nothing but brake problems with this car since it was brand new at 37,000 miles. I had to take the car back because the car felt like it wasn’t going to stop when you hit the brakes at highway speeds. The vibration was unbearable so I took it to the Subaru garage because they knew they had a problem with this since with the rotors and brake pads being under sized for that large vehicle. They went ahead and turn the rotors and put all new pads on it , but by about 60,000 miles. The problem was back. I took my car into the shop. They replaced all the rotors and all the brake pads all the way around the car and said that would fix the problem but charge me $1300 for the repair at a Subaru garage. I recently received a letter stating that there is a recall on the brake issue campaign going on for all ascent models starting from 2019 through I believe 2023 that guaranteed if you were experiencing these problems they would go ahead and upgrade your brakes at no charge under warranty up to 6 months from the letter date or up to 150,000 miles, or if you had this repair done submit your receipt ,bank payment statements and the invoice of the repair that you paid they would reimburse you. I said great. They finally realize that they have a major problem and went ahead yesterday and submitted a claim with everything they requested it only took them 24 hours to reject my claim because the invoice from Sheehy Subaru in Fredericksburg VA did not state that my car was making vibrations and other noises associated with the brakes that they were not going to honor the warranty and reimburse me. All I have to say is it would be a lot easier to reimburse me by $1300 then to lose a loyal customer that owns two Subaru right now .I think it’s time to go to Honda or Toyota . I am very disappointed in Subaru . I thought their customers actually mattered. Think twice before you buy a Subaru ascent because the brakes are atrocious on it.
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