subaru.com

Unfair business practices! Pending lawsuit!

I have a 2021 Ascent that I bought in June of 2023. It has already needed two transmission replacements, brake system replacement, and now needs the entire engine replaced. The subaru dealership says it's because my last oil change was 20k + miles ago, however, my brother is a subaru mechanic and replaced my oil just prior to the vehicle hitting 60k. (The sticker was simply the last time it was brought to a facility to be replaced.) My mechanic brother bought the parts himself and did the work so I don't have the receipt for it. He just forgot to remove the sticker. All I have is a PayPal payment made to him on 11/4/24. The dealership I brought my car to said that since it's barely past $60k miles, that I can call Corporate and they will do a goodwill repair at no cost to me. However, Corporate refuses to replace the engine because the receipt I have access to, isn't an itemized record of the work done on my specific vehicle. I would understand this if it wasnt for the fact that my brother, as a Subaru Dealership mechanic, has personally replaced a blown engine that was not only out of warranty (past 6 years/60k miles) but had modified parts installed (voids warranty altogether) under Subaru's goodwill repair policy. Other Subaru mechanics at his dealership have had to do the same despite the fact that they specifically told Subaru it shouldn't be covered. So here I am... a single mom with 4 kids, hearing over the phone that they will only cover $3500 on a $10,000 engine (not including labor). My vehicle is a lemon! 2 transmissions, brake system, and now an engine replacement and I have only owned it for 1.5 years. I am done with Subaru altogether if this is how they're doing business. It's not fair that other people get replacements under waaayyy worse circumstances than what I have. I have access to records that can prove what has been stated and I will be sure to share them with my lawyer.Looks like I'm buying a Suburban!

Date of experience: Jan 17, 2025