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Subaru America Non Response

I purchased the use Subaru, 2014 XV Cross Truck hybrid July 30, 2023 in October this year. The vehicle started having issues where all the Services lights would come on every morning. When you start the vehicle. There were five Lights most stains, and every now and then Six Lights. I took it to Subaru, Tucson, Arizona, where I was residing at the time. They did their inspection and told me that the hybrid motor needed to be replaced at a cost of $7800 I explained to them that I had a Car shield extended warranty coverage, and to please bring it to their attention. Carshield misinterpreted the freeze frame data. and interpreted a reading of milliseconds for mileage, and stated that the occurrence happened prior to me, owning the vehicle based on the freeze frame data. I told Subaru Tucson Arizona to try to battle with Car shield and explain to them. They’re misinterpreting the data. They refused to follow up with. Carshield returned my vehicle to me and said they were sorry. After taking it back to Subaru, Tucson, four times. Between the end of October, and the middle of November 2023. There was nothing they could or would do for me. by December that year I canceled my policy with Carshield and they’re worthless coverage. Canceled the policy that I’ve already had for three years on my wife’s car and canceled my six month policy. I had on the Subaru. When I move back to Texas, I brought the vehicle to Subaru. edinburg. They looked at my vehicle and came up with the same determination that the hybrid motor had to be replaced with a discounted price of $6500 the dealership here in Texas. The first time had my car for five weeks and didn’t 100%. Tell me what needed to be fixed because they really weren’t sure. The second time I brought it in. They had it for a week and told me about the same issue would have to be replaced that the Price I mentioned above. I tried to get the service manager to work with Subaru America and try to find a way to reduce the cost of the expense to me seen how the Tucson Subaru dealership had the vehicle determine the issue while it was under coverage with Car shield and it should’ve been repaired and should’ve been covered with my $100 deductible.The dealership spoke to Subaru America, and they basically told them that they have no interest in helping me out as a CustomerWhen I called and spoke to Subaru America, and tried to get them to open up a case. In reference to this issue after 40 minutes of explaining it to a gentleman on the phone. He told me he would have to transfer me to somebody else when he transferred me, it was a cold called transfer, and no one at the other end knew anything about my 40 minute story to the first representative, and they wanted me to repeat what I discussed with the previous representative. I told them. Why would I do that. If he didn’t document anything. I’m gonna talk to you now and you’re not gonna document anything. Just pass me to a senior representative, so I could try to get an escalated. Case. Started in reference to my issue. It’s so happens that no one ever took my story. No one never talk to me, and no one never listen to what I had to say.So we’re now at the end of the road, Subaru. America basically said that they’re not gonna do anything for me when the first dealership screwed up and the second dealership here in Texas is helping me out and knocked off about $1500 from the price of the job which will help but it’s still gonna cost me $6500. Which I don’t have.Anyhow, I bought this car. I own it out right? Can’t afford a car payment. So now I’ll have to just pay interest on my credit card until I can payoff the work that I’m having done here. Subaru Edinbrug Tx After this experience, if I were ever to purchase a brand new car. I don’t think I would buy a Subaru as good as they might be. They don’t seem to back the quality other vehicle, and they don’t seem to Pack or Care for their Customer.The biggest problem here in the Rio Grande Valley Texas is at the one big dealership is called Bert Ogden motors, and he owns all the different brands of vehicles and other than a couple of really good employees. That work with me and help me out a little bit, the actual owner of the dealership doesn’t do anything to help out their customers. In my Time living here. I’ve owned for Bert Ogden vehicles and have had a nightmare with their finance department. Every time going through the sale.So to wrap this up, all I could say is Buyer. Beware with Subaru and Buyer. Beware with Bert Ogden.Again, there are some good people working there. One gentleman name is Tim. I won’t say his last name and another good person is Aurelio. And he’s been a good Service person helping me, but his hands are tied. I believe, and can only do so much.But SUBARU AMERICA IS NO GOOD

Date of experience: Nov 18, 2024