Bought a new 2025 Subaru Forester in June. Unfortunately, a month after purchase, a deer ran in front of us on the highway and was unavoidable, causing significant cosmetic damage to the front driver’s side corner, (headlight/fender/hood bumper). This happened on July 5th, and the repairs have yet to begin because Subaru did not see fit to send Forester parts to North America to make them repairable. As a result, 20 parts are on backorder, with a delivery date for some reaching into mid September. At that point, the brand new car will have been out of commission for 70 days. Subaru customer service has been totally unhelpful so far. We have a case number and a contact person, but she offers no information or explanation. She claims she’s trying to “expedite” the parts delivery without providing any information on how she would be able to do that. She is also lying repeatedly about contacting the parts manager at the repair dealer. When asked if this is a typical situation for a new Subaru model, even the parts manager admitted that he’s never seen this before. We realize it’s a new model, but It’s difficult to understand how a car manufacturer as established as Subaru could completely neglect to have parts available for a vehicle that has been on sale since May. Did they just hope nobody to have an accident? What if there is a recall? Will everyone who bought a new Forester be out of luck while they spend months getting their act together? Subaru has so far offered no explanation, no options, no parts delivery details and no compensation for the amount of time the car is out of service. A huge investment is now depreciating in the lot of a Subaru dealership while models on sale now have discounts. This is completely unacceptable. This was our first Subaru purchase, and at the current rate, this will be our last experience with the brand. Their “Love” tagline is obviously complete marketing garbage. They’re just another greedy corporation with no interest in customer service. Do not be fooled.Are there any consumer protection laws that apply to the inability of a manufacturer to repair their product in a timely manner?
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