purchased a WINDEK SUBLUE WhiteShark Mix Underwater Scooter in may 2023. Battery expanded, died, and damaged the cover plate. Disposed of the battery and replaced out of my own pocket in 2024. This year there's a recall on the batteries and the replacement battery I purchased fell into the recall. Filed the paperwork and sent the battery per instructions. Now it has been months and still no replacement battery. Email responses are only excuses delaying the replacement. Recently stated they would send replacements by the end of May 2025, but now nothing.
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At Sublue, we redefine underwater exploration with a blend of innovation, design, and uncompromising quality. As pioneers in the field of aquatic technology, we are dedicated to crafting underwater scooters and pool cleaning robots that elevate the experience of both leisure enthusiasts and professionals alike.
Our commitment to excellence is reflected not just in the precision engineering of our products, but in the seamless integration of advanced features that empower users to dive deeper, explore further, and achieve more. Sublue stands at the intersection of cutting-edge technology and thoughtful design, ensuring that every adventure is met with reliability, safety, and style.
With a global community of users who share our passion for the underwater world, we are more than just a brand; we are a gateway to new experiences. Whether you're a seasoned diver or a weekend adventurer, Sublue offers the tools to transform the ordinary into the extraordinary.
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