Name: sublue.com
Telephone: +18552068698
Rating: 4.3

Rudolf Eladia Guest

Solid Scooter, Minor Noise

MIX feels powerful for its size, though the impeller hum is noticeable at top speed. Still easy charging and the magnetic trigger make it worth the splash.

Date of experience: Jun 30, 2025

Josh Kayser Guest

8 months ago

Count me as part of the others that…

Count me as part of the others that sent the batteries in for recall and expected some acceptable turnaround for their replacements. We were never warned that they did not have these in stock and repeated emails to customer service keep extending the wait time by two weeks to no avail. I expected these in May, then June, then late June, and the most recent update pushed these to July. It's so bad the company got Amazon to suspend peoples abilities to leave reviews on the product.

Date of experience: Jun 16, 2025

Henry Jackson Guest

9 months ago

Forgot to apply a promo code

Forgot to apply a promo code, but Lily, the agent, re-issued a partial refund within minutes - no copy-paste, just super efficient service.

Date of experience: Jun 02, 2025

CFong Guest

9 months ago

purchased a WINDEK SUBLUE WhiteShark…

purchased a WINDEK SUBLUE WhiteShark Mix Underwater Scooter in may 2023. Battery expanded, died, and damaged the cover plate. Disposed of the battery and replaced out of my own pocket in 2024. This year there's a recall on the batteries and the replacement battery I purchased fell into the recall. Filed the paperwork and sent the battery per instructions. Now it has been months and still no replacement battery. Email responses are only excuses delaying the replacement. Recently stated they would send replacements by the end of May 2025, but now nothing.

Date of experience: Jun 01, 2025

Customer Guest

11 months ago

really helpful service rep

Date of experience: Mar 19, 2025

Ferdinand Weir Guest

1 year ago

Sublue's customer service is amazing

Sublue's customer service is amazing! I had a small issue with my order, and they were so helpful and got everything sorted out really quickly. Just hope they can respond within a shorter time.

Date of experience: Oct 22, 2024

Mary Christianson Guest

1 year ago

Great power and battery life!

I'm really impressed with the power and battery life of the Sublue Navbow. I was able to dive for hours without needing to recharge, which made my underwater adventures so much more enjoyable.

Date of experience: Oct 19, 2024

Ronald Hastings Guest

1 year ago

The Navbow is incredibly sturdy and…

The Navbow is incredibly sturdy and built to last. I've used it on multiple dives, and it still works perfectly. Its durability is impressive, and I'm confident it will keep performing well for a long time.

Date of experience: Oct 17, 2024

Sara Barrow Guest

1 year ago

Perfect for family fun!

The Sublue SWII has been a hit at our family beach days. Both my kids and I love using it, and it's incredibly easy to control. Everyone had a blast, and it added so much fun to our outings.