sublue.com

4.3
4.3 Based on 15 reviews

At Sublue, we redefine underwater exploration with a blend of innovation, design, and uncompromising quality. As pioneers in the field of aquatic technology, we are dedicated to crafting underwater scooters and pool cleaning robots that elevate the experi...

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Average Rating

4.3

/
5

15 Reviews

5 Star
73%
4 Star
13%
3 Star
0%
2 Star
0%
1 Star
13%

All Reviews

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Review Time

Rudolf Eladia
Solid Scooter, Minor Noise

MIX feels powerful for its size, though the impeller hum is noticeable at top speed. Still easy charging and the magnetic trigger make it worth the splash.

4
Date of experience: Jun 30, 2025
Josh Kayser
Count me as part of the others that…

Count me as part of the others that sent the batteries in for recall and expected some acceptable turnaround for their replacements. We were never warned that they did not have these in stock and repeated emails to customer service keep extending the wait time by two weeks to no avail. I expected these in May, then June, then late June, and the most recent update pushed these to July. It's so bad the company got Amazon to suspend peoples abilities to leave reviews on the product.

1
Date of experience: Jun 16, 2025
Henry Jackson
Forgot to apply a promo code

Forgot to apply a promo code, but Lily, the agent, re-issued a partial refund within minutes - no copy-paste, just super efficient service.

5
Date of experience: Jun 02, 2025
CFong
purchased a WINDEK SUBLUE WhiteShark…

purchased a WINDEK SUBLUE WhiteShark Mix Underwater Scooter in may 2023. Battery expanded, died, and damaged the cover plate. Disposed of the battery and replaced out of my own pocket in 2024. This year there's a recall on the batteries and the replacement battery I purchased fell into the recall. Filed the paperwork and sent the battery per instructions. Now it has been months and still no replacement battery. Email responses are only excuses delaying the replacement. Recently stated they would send replacements by the end of May 2025, but now nothing.

1
Date of experience: Jun 01, 2025
Customer
really helpful service rep

5
Date of experience: Mar 19, 2025
Ferdinand Weir
Sublue's customer service is amazing

Sublue's customer service is amazing! I had a small issue with my order, and they were so helpful and got everything sorted out really quickly. Just hope they can respond within a shorter time.

4
Date of experience: Oct 22, 2024
Mary Christianson
Great power and battery life!

I'm really impressed with the power and battery life of the Sublue Navbow. I was able to dive for hours without needing to recharge, which made my underwater adventures so much more enjoyable.

5
Date of experience: Oct 19, 2024
Ronald Hastings
The Navbow is incredibly sturdy and…

The Navbow is incredibly sturdy and built to last. I've used it on multiple dives, and it still works perfectly. Its durability is impressive, and I'm confident it will keep performing well for a long time.

5
Date of experience: Oct 17, 2024
Sara Barrow
Perfect for family fun!

The Sublue SWII has been a hit at our family beach days. Both my kids and I love using it, and it's incredibly easy to control. Everyone had a blast, and it added so much fun to our outings.

5
Date of experience: Oct 07, 2024
Charlotte Craig
The Sublue Navbow is worth every penny

The Sublue Navbow is worth every penny. It's packed with features you usually only get in much more expensive models.

5
Date of experience: Oct 07, 2024

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Business Details

  • At Sublue, we redefine underwater exploration with a blend of innovation, design, and uncompromising quality. As pioneers in the field of aquatic technology, we are dedicated to crafting underwater scooters and pool cleaning robots that elevate the experience of both leisure enthusiasts and professionals alike.

    Our commitment to excellence is reflected not just in the precision engineering of our products, but in the seamless integration of advanced features that empower users to dive deeper, explore further, and achieve more. Sublue stands at the intersection of cutting-edge technology and thoughtful design, ensuring that every adventure is met with reliability, safety, and style.

    With a global community of users who share our passion for the underwater world, we are more than just a brand; we are a gateway to new experiences. Whether you're a seasoned diver or a weekend adventurer, Sublue offers the tools to transform the ordinary into the extraordinary.

    Explore the depths with confidence. Choose Sublue!See more

  • email support.us@sublue.com
  • call +18552068698
  • language https://sublue.com

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