subscription.mocean.com

2.5
2.5 Based on 19 reviews

...

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Xodai86
Unreliable

I very rarely write reviews (and usually only when I have to say something positive). However with Mocean I felt obliged to write something to protect potential customers: I have leased a vehicle (subscription) for 2 years and on a rolling contract (after one year). Out of the blue I got a message demanding to return the vehicle within a few days. This caused me a lot of stress and pressure. They bluntly refused to extent the subscription. I found it incredibly unprofessional that they didn’t have at least the professional courtesy to give enough notice (a month let’s say). Following few unpleasant exchanges by email they admitted that they made a mistake and they extended the period I would have to return the vehicle (1 month). By then I had already found a far more decent company and leased a vehicle. If you want peace of mind, professionalism and reliability stay away. There are far better companies out there.

1
Date of experience: Feb 21, 2025

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