Review Time
I had a great experience with Mocean in Germany. I subscribed to a Hyundai Kona, and I was very satisfied with the car throughout the entire contract period. The vehicle was excellent and perfectly met my expectations.
The delivery process went completely smoothly, and the pickup at the end of the contract was just as easy and well organized. Everything was handled professionally and without any complications.
I would especially like to highlight the outstanding support. Mr. Neu was extremely helpful, responsive, and professional at all times. His support really made the whole experience even better.
Overall, I can highly recommend Mocean Auto Abo and would definitely consider using the service again.
I had a great experience with Mocean in Germany. I subscribed to a Hyundai Kona, and I was very satisfied with the car throughout the entire contract period. The vehicle was excellent and perfectly met my expectations.The delivery process went completely smoothly, and the pickup at the end of the contract was just as easy and well organized. Everything was handled professionally and without any complications.I would especially like to highlight the outstanding support. Mr. Neu was extremely helpful, responsive, and professional at all times. His support really made the whole experience even better.Overall, I can highly recommend Mocean Auto Abo and would definitely consider using the service again.
I very rarely write reviews (and usually only when I have to say something positive). However with Mocean I felt obliged to write something to protect potential customers: I have leased a vehicle (subscription) for 2 years and on a rolling contract (after one year). Out of the blue I got a message demanding to return the vehicle within a few days. This caused me a lot of stress and pressure. They bluntly refused to extent the subscription. I found it incredibly unprofessional that they didn’t have at least the professional courtesy to give enough notice (a month let’s say). Following few unpleasant exchanges by email they admitted that they made a mistake and they extended the period I would have to return the vehicle (1 month). By then I had already found a far more decent company and leased a vehicle. If you want peace of mind, professionalism and reliability stay away. There are far better companies out there.
Whilst the concept was good, and the car was fine, the moment anything goes wrong and you have to get in touch with someone it all goes wrong.We leased a Hyudai i20 for 2 years - 1 year in we were told that it wasn't possible to insure us anymore. Upon investigation this was purely because of the area we lived in (central london), and as a result if we wanted to keep the car we would have to insure it ourselves. Ultimately we did this as we couldn't source a different car, but it took approximately 2 weeks to get any information from Mocean and it never felt like they were interested in retaining us as a customer.A year later upon returning the car we have been given a £600 bill for car repair. The car had some minor scratches to wheels etc (as you'd expect from 2 years of use), and we expected some cost, but we got 2 different versions of the cost and when we challenged just got sent an invoice. Ultimately we have paid simply to move on from this company and we have no desire to use them again. I wouldn't recommend to anyone.
The one star is for the car a Hyundai Tuscon which is nice car. Signed up on 18months contract Sept 22 which ended Mar 24 which when all my problems started!! I had to contact Mocean not them contacting me about new contract and was given such fob off it untrue like other reviews .. I knew were no new cars as website hadn't listed any in what nearly 10 months and by way still hasn't now well over year ad half. I was told though by so called manager (Nathan) who by way was useless and a liar that they were changing insurance provider and be listing new cars so in mean time would give me couple month free use of Tuscon till new insurer and cars become available good of him considering i had given them 18months business !!.. He did say that i needed to insure the car though which i did but what he didnt check was that i was already covered under my originally insurance which covered me till Sept 30 2024 which i found out by the original insurer in August who sent me reminder letter , who said by rights they Mocean should refund me the extra insurance i had taken out and didn't need too! they offered £50 as good will gesture when should been over £200 ! They then after what couple months good will free use of car was told by Nathan so called manager !! that re payments would be introduced but guess what still no new cars but would be happening still! I agreed to reinstate payments Direct Debit from June 24 big mistake as then from June - Sept guess what as many said on here direct debits weren't taken and found out they outsource this what shambles! So i had to contact them again to find out way to pay yes to pay them!! Eventually months later they sorted a payment link. I was told in August after all this messing around that guess what car needs to come back end Sept when insurance runs out surprise surprise (dodgy) and no new cars available after saying new insurance company and cars coming online ! Car went back end of Sept immaculate as good as it looked when delivered but month later got email saying rear passenger door had dent and tried to pull fast one and charge me for it without first checking with collection agent and paperwork signed that had no dents ! Again (dodgy!)Sent emails to Hyundai MD Ashley Andrew (never replied, not interested, missing in action) and tried to speak to someone in Letterhead Hyundai Head office but nothing the just re directed complaints back to Birmingham Hyundai call centre who not interested , no direct numbers to managers and basically don't care. Moral of story to anyone still got subscription with Mocean exit ASAP as all they will do is terminate your contract once your insurance comes to end or fob you off and lie to you as the subscription business ending but rather than tell you they cowards will keep you dangling they embarrasment to Hyundai Brand!
On paper and initially this subscription model is a great idea. The vehicle service is taken care of at no cost by the local Hyundai dealership.However, they have had so many problems with the insurance company they used that I was advised that despite driving the vehicle I was not covered since February this year and they ended up providing a Volvo courtesy car for a month while they changed insurers.I started the subscription in March 2023 and have had no option to replace the vehicle which is part of the benefits of the subscription and despite numerous queries Mocean will not advise why they have had no cars available for swap since November 2023 and will not give any idea of when they will have some.The signed agreement I have entitles me to change the vehicle every 6 months and yet I have been stuck with the original vehicle and they are not fulfilling their obligation in this regard.It does seem that Hyundai are hanging on until everyones subscription is up before ending this subscription model which will no doubt be in breach of their subscribers signed agreements as no-one can currently request a replacement vehicle and have had no access to this major part of the agreement.Such a shame as the vehicles are very good and the subscription model itself a great product and price, yet customer service and the actual follow through of what was initially promised to subscribers is non existent.
Just a shambles, nice cars when they were available but the service is terrible.The scheme was heavily sold on being able to change your car every 6 months, you pay an expensive premium for this flexibility, there have been no cars available for over 4 months.Also their payment system just doesn't work, sometimes they will simply not claim the direct debit, you have to chase them and basically beg to be allowed to pay and keep up to date. Nice idea, bizarre and hilarious attempt at execution. Suspect Hyundai are winding the business up in the UK now
I was due to start a new job and required a car pretty urgently after a purchase/part ex fell through last minute with an online retailer who I wont mention here.Anyway, I stumbled across Mocean after doing some shopping about online, but they didn't have what I wanted in stock (an automatic).I was assured by the sales rep I was speaking to that after 6 months, as per the perks of Mocean, I could swap out for an Auto. So that is what I did.6 months have been and gone, and Mocean haven't had any available cars on their site for nearly 3 months now.Customer Services cant seem to give me an answer as to why, and now I'm stuck with a car I didn't actually want in the first place..
I have looked at all the reviews with 1 and 2 star and everything people state is the truth and is currently happening with me. I have had a mocean subscription for a year now. When I picked the car up they didn't take any payment. Following month no payment taken. I called and they said they would take payment. Luckily I kept the money in the account, payment was taken without telling me 3 month later where they took £1353 without any notice.Last week 11 Jan 2024 received an email advising me that my insurance can no longer be renewed due to my address being a high risk. Its the same address when I took out the subscription, so how all of a sudden its high risk I would never know. Was given the option to send the car back or source insurance myself, but I would still have to pay the same subscription price, even though I'm getting my own insurance.2 days later I have received an email stating my contract will be terminated due to arrears. These arrears I never had before. Now they have left me in a position where I would have no car.As everyone else said they do a hard credit on you and they don't even tell you. The staff are rude and unhelpful, especially Shannon.Do not use them
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