subscription.mocean.com

2.5
2.5 Based on 19 reviews

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finnigan195058
Car was fine, service was awful.

Whilst the concept was good, and the car was fine, the moment anything goes wrong and you have to get in touch with someone it all goes wrong.We leased a Hyudai i20 for 2 years - 1 year in we were told that it wasn't possible to insure us anymore. Upon investigation this was purely because of the area we lived in (central london), and as a result if we wanted to keep the car we would have to insure it ourselves. Ultimately we did this as we couldn't source a different car, but it took approximately 2 weeks to get any information from Mocean and it never felt like they were interested in retaining us as a customer.A year later upon returning the car we have been given a £600 bill for car repair. The car had some minor scratches to wheels etc (as you'd expect from 2 years of use), and we expected some cost, but we got 2 different versions of the cost and when we challenged just got sent an invoice. Ultimately we have paid simply to move on from this company and we have no desire to use them again. I wouldn't recommend to anyone.

1
Date of experience: Dec 02, 2024

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