The one star is for the car a Hyundai Tuscon which is nice car. Signed up on 18months contract Sept 22 which ended Mar 24 which when all my problems started!! I had to contact Mocean not them contacting me about new contract and was given such fob off it untrue like other reviews .. I knew were no new cars as website hadn't listed any in what nearly 10 months and by way still hasn't now well over year ad half. I was told though by so called manager (Nathan) who by way was useless and a liar that they were changing insurance provider and be listing new cars so in mean time would give me couple month free use of Tuscon till new insurer and cars become available good of him considering i had given them 18months business !!.. He did say that i needed to insure the car though which i did but what he didnt check was that i was already covered under my originally insurance which covered me till Sept 30 2024 which i found out by the original insurer in August who sent me reminder letter , who said by rights they Mocean should refund me the extra insurance i had taken out and didn't need too! they offered £50 as good will gesture when should been over £200 ! They then after what couple months good will free use of car was told by Nathan so called manager !! that re payments would be introduced but guess what still no new cars but would be happening still! I agreed to reinstate payments Direct Debit from June 24 big mistake as then from June - Sept guess what as many said on here direct debits weren't taken and found out they outsource this what shambles! So i had to contact them again to find out way to pay yes to pay them!! Eventually months later they sorted a payment link. I was told in August after all this messing around that guess what car needs to come back end Sept when insurance runs out surprise surprise (dodgy) and no new cars available after saying new insurance company and cars coming online ! Car went back end of Sept immaculate as good as it looked when delivered but month later got email saying rear passenger door had dent and tried to pull fast one and charge me for it without first checking with collection agent and paperwork signed that had no dents ! Again (dodgy!)Sent emails to Hyundai MD Ashley Andrew (never replied, not interested, missing in action) and tried to speak to someone in Letterhead Hyundai Head office but nothing the just re directed complaints back to Birmingham Hyundai call centre who not interested , no direct numbers to managers and basically don't care. Moral of story to anyone still got subscription with Mocean exit ASAP as all they will do is terminate your contract once your insurance comes to end or fob you off and lie to you as the subscription business ending but rather than tell you they cowards will keep you dangling they embarrasment to Hyundai Brand!
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