On paper and initially this subscription model is a great idea. The vehicle service is taken care of at no cost by the local Hyundai dealership.However, they have had so many problems with the insurance company they used that I was advised that despite driving the vehicle I was not covered since February this year and they ended up providing a Volvo courtesy car for a month while they changed insurers.I started the subscription in March 2023 and have had no option to replace the vehicle which is part of the benefits of the subscription and despite numerous queries Mocean will not advise why they have had no cars available for swap since November 2023 and will not give any idea of when they will have some.The signed agreement I have entitles me to change the vehicle every 6 months and yet I have been stuck with the original vehicle and they are not fulfilling their obligation in this regard.It does seem that Hyundai are hanging on until everyones subscription is up before ending this subscription model which will no doubt be in breach of their subscribers signed agreements as no-one can currently request a replacement vehicle and have had no access to this major part of the agreement.Such a shame as the vehicles are very good and the subscription model itself a great product and price, yet customer service and the actual follow through of what was initially promised to subscribers is non existent.
Claim your business profile now and gain access to all features and respond to customer reviews.
