I have looked at all the reviews with 1 and 2 star and everything people state is the truth and is currently happening with me. I have had a mocean subscription for a year now. When I picked the car up they didn't take any payment. Following month no payment taken. I called and they said they would take payment. Luckily I kept the money in the account, payment was taken without telling me 3 month later where they took £1353 without any notice.Last week 11 Jan 2024 received an email advising me that my insurance can no longer be renewed due to my address being a high risk. Its the same address when I took out the subscription, so how all of a sudden its high risk I would never know. Was given the option to send the car back or source insurance myself, but I would still have to pay the same subscription price, even though I'm getting my own insurance.2 days later I have received an email stating my contract will be terminated due to arrears. These arrears I never had before. Now they have left me in a position where I would have no car.As everyone else said they do a hard credit on you and they don't even tell you. The staff are rude and unhelpful, especially Shannon.Do not use them
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