I signed up with Subsplash in December 2019 after being promised that the $55/month plan would replace Planning Center and give our small church everything we needed. That promise was never met. Instead, every time a feature didn’t work, I was told I needed to upgrade. Our cost eventually climbed to $282.99/month, yet we still never received what was originally guaranteed.Our church giving was never successfully migrated from Planning Center. Our Apple and Google apps were never functional at the same time. And every support request took a week or more to get a response, making it extremely difficult to run our ministry online.Over nearly five years we paid close to $8,000 for a service that never delivered. When I tried to cancel, I was told I’d be charged another three months of fees—despite the long history of issues. Only after pushing back did they waive the cancellation fee, but they still refused any refund for the months we paid the highest rates while receiving incomplete service.Subsplash consistently over-promised and under-delivered, and their pricing kept increasing without resolving the core problems. Unfortunately, I cannot recommend this company to any church looking for reliable tools or honest communication.
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Subsplash is the award-winning leader in mobile technology and digital engagement tools, helping thousands of churches around the world expand their reach and engage their communities through world-class technology.
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Our mission is to glorify God and proclaim Jesus is Lord by building a great company that drives for humility, innovation, and excellence to delight millions of people on Subsplash platforms. Subsplash is trusted by more than 16,000 churches to expand their reach and connect with their people every day of the week.See more
