Review Time
Subsplash has helped our church transform our communications with our multigenerational congregation. By changing to Subsplash, we are more organized to handle the new growth in our church. Also, the change to Subsplash has allowed us to eliminate a lot of excess expenses and therefore allows us more monies for ministries.
This tool has proven to be an excellent asset for our church, enabling us to manage events, registrations, giving, media, and communication all in one convenient location. It’s intuitive, dependable, and has significantly helped us maintain organization and connectivity within our church community.
However, we see potential for improvement in the area of user permissions. At present, the permissions are somewhat restrictive, making it challenging to involve all staff and ministry leaders as users without granting them more editing rights than necessary. More customizable, role-based permissions would allow us to empower leaders safely while safeguarding content and settings.
In summary, this platform remains a vital resource for ministry, and enhancements to user permissions would elevate its effectiveness even further.
The commitments made by the support team did not materialize. It appears their primary focus is on profits. If you read other reviews, you'll notice they only respond when financial issues are mentioned. For smaller organizations, keeping things straightforward is key. This platform is anything but simple. We resonate with the frustration expressed in many of the one-star reviews. This service is not suitable for small organizations! There are more affordable alternatives that offer superior customer support and results for smaller groups. They assured improvements in nearly every aspect of community life, but none of those promises were fulfilled. Our younger members, who are the 'tech-savvy' generation, are not engaging with this platform at all. They prefer social media. The team claimed they would provide seamless integration with social media, but that never came to fruition.
The "promises" of the subsplash team did not come to fruition. Turns out all they are interested in is the "money". Read the other reviews, you will see, they only respond when a review concerns money. If you are with a small church, keep it simple. Subsplash is far from simple. We share the pain of 90% of these one starr reviews. This platform is no good for small churches! Their are cheaper options with better customer service and better results for small churches out there.They promised an increase in almost "every" areas of church life. None of those promises came to fruition. Our young adults and teens, the "tech savy" generations are not even engaged with subsplash. They engage with social media. The subsplash team promised an easy link and inclusion. Of social media and it never materialized.
I signed up with Subsplash in December 2019 after being promised that the $55/month plan would replace Planning Center and give our small church everything we needed. That promise was never met. Instead, every time a feature didn’t work, I was told I needed to upgrade. Our cost eventually climbed to $282.99/month, yet we still never received what was originally guaranteed.Our church giving was never successfully migrated from Planning Center. Our Apple and Google apps were never functional at the same time. And every support request took a week or more to get a response, making it extremely difficult to run our ministry online.Over nearly five years we paid close to $8,000 for a service that never delivered. When I tried to cancel, I was told I’d be charged another three months of fees—despite the long history of issues. Only after pushing back did they waive the cancellation fee, but they still refused any refund for the months we paid the highest rates while receiving incomplete service.Subsplash consistently over-promised and under-delivered, and their pricing kept increasing without resolving the core problems. Unfortunately, I cannot recommend this company to any church looking for reliable tools or honest communication.
Couldn't be happier!As a small, but fast growing small town ministry, we were looking for ways to better connect with our congregation and the community. The Subsplash platform helps us do that through all of the integration and tools that they make available. Their onboarding process, while intense, was especially helpful in getting us set up for success. We have seen greater interaction online, an increase in giving, and more interactions through social media. It also has given us the ability to produce high quality discipleship materials in a simple way through their Pulpit AI. We have just started using the check in feature through the events and keeping track of attendance is now also integrated into the system without an extra step on Monday morning. But of all the things that makes Subsplash worth every penny is having all of your ministry administration, giving, social media, events calendar, and web presence all in on place on one dashboard. No more jumping from this to that and needing to figure out how to have multiple websites or software programs integrate. That alone has saved us a ton of time and frustration. I would strongly recommend Subsplash to churches of every size, not just big, multi-staff, multi-site congregations on the cutting edge. But for sole pastor small congregations who are looking to simplify the difficult and sometimes overwhelming world of ministry in the digital age.
We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash would be the best thing for our needs. We met with their staff. We saw their presentation. Once we got ingrained in the process, it has become the absolute most easiest thing to navigate ministry. There are tons of ways to communicate. There is tons of automation. With anything you have to put the work on the front end but on the back end, it literally saves 10 to 15 hours of work For our leadership team. 
Subsplash has been a GAME CHANGER for our church. We are a church of around 300+, and we made the change to Subsplash in 2022. Subsplash has made creating a website, app, and other forms of content simple and quick. This is what they have been known for. In the recent years, I have notived that they are always bringing in new content and improving what they have now. They have begun to make big changes with their management side. By using Subsplash giving we have saved money in fees, and it is a simpler way to give. Customer service has been incredible, and they will answer any question I have. If they can't answer it then, they will reach out with a follow up email. From our demo to when we signed up, they were upfront with the cost and fees. There is nothing that we are paying for that was not specified. Yes, there is a upfront cost that may not be suitable for smaller churches which is totally understandable, but if you are wanting everything under one umbrella give it go. It is not perfect, but the same can be said about other platforms. Subsplash has been great to us, and look forward to continue working with them.
I have used Subsplash for 15 years in several different church contexts. It is incredibly priced for everything it does, it simplifies engagement and they are always innovating instead of constantly acquiring. Grateful for them!
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Subsplash is the award-winning leader in mobile technology and digital engagement tools, helping thousands of churches around the world expand their reach and engage their communities through world-class technology.
With the power of the Subsplash Platform you can create your own custom mobile app and website, showcase your content in a captivating way that's personalized to your people, live stream your services and events, fuel your mission with Subsplash Giving, manage your volunteers, plan your services, and more.
Our mission is to glorify God and proclaim Jesus is Lord by building a great company that drives for humility, innovation, and excellence to delight millions of people on Subsplash platforms. Subsplash is trusted by more than 16,000 churches to expand their reach and connect with their people every day of the week.See more
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