The 'customer support' here is a contradiction. One star is too generous. There seems to be no real support, just AI that makes subscribers' lives difficult. My subscriptions continued to charge me while I was told to 'subscribe' for access. I went through countless attempts with 'magic links' and codes, only to be trapped in a loop. The chat feature is a joke, and there’s no real team to help. I had to block payment through my credit card and file a dispute, which was resolved in my favor. I later received a message from a newsletter staffer who promised to escalate the issue, but I haven't heard back since.
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