I requested a refund after five days of their services not functioning. Even the refund process was problematic, which is concerning for a company. They claimed the refund was refused by the payment service, so I had to initiate it myself. My negative review stems from the following: the signup failed, and I needed assistance to complete it. Activating the firewall was a struggle. Support was painfully slow, and the user interface did not align with their guidance. I still haven't received clarification on the initial activation steps. Given these inconsistencies, I opted for another service, which delivered results swiftly.
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