Review Time
It operates effectively when everything is functioning properly, but don’t count on the support that is promised when problems occur. It’s disappointing that assistance is readily available during the onboarding process but vanishes after payment. Our site has been down for almost 2 days, and our support requests remain unanswered.
Our experience with the service has been extremely disappointing and frustrating. The support system is ineffective, slow, and lacks genuine problem-solving ability. For over five weeks, we have been facing a critical website issue, and the service has not provided a resolution. The support team’s responses are repetitive and lack depth. Their standard reply is merely that the “website is clean,” without any meaningful investigation into the actual cause of the issue. There is no technical insight, no effort to trace the source of the problem, and no accountability. It seems they rely only on automated scans instead of thorough analysis. The sales and account management experience has been equally poor. Our interaction with a sales representative was unprofessional and unhelpful. The communication lacked professionalism, empathy, and ownership of the issue. Instead of providing assistance or escalating the matter, the tone felt dismissive. What exacerbates this situation is the total lack of escalation options. There is no clear way to raise a complaint to management, and it genuinely feels like management is either unreachable or uninterested. Customer concerns are not taken seriously, and feedback seems to be disregarded. For a security service that presents itself as a premium solution, this level of service is unacceptable. At this point, the experience seems poorly managed or misleading, especially considering the time and money invested with no results. I would strongly advise other businesses to think carefully before depending on this service for critical website security and support. If anyone else has faced a similar situation, it would be helpful to know, as this does not seem to be an isolated issue.
I regret spending money on this service. If you're lucky enough to see this before purchasing, avoid this provider. My Google Ads were paused due to malware on my site, so I hired them to scan it. They couldn't find any malware and assured me twice that my site was clean. Their support system is frustrating; every interaction is with a different person, leading to poor communication and delayed responses. I eventually had to hire another company that found the malware, wasting three weeks during a critical sales period. This service seems either like a scam or poorly managed with incompetent support. If you've already paid, I recommend finding someone else to resolve your issues, and be sure to cancel any subscription renewal to avoid ongoing charges.
MONEY DOWN THE DRAIN. IF YOU'RE LUCKY ENOUGH TO READ THIS BEFORE BUYING, AVOID THIS SERVICE. My Google Ads were suspended due to malware on my site, so I hired them to scan it. They couldn't find the malware and claimed twice that everything was fine. Their support is awful; every interaction is with a different person, leading to miscommunication and slow ticket responses. I ended up hiring another company that found the malware, wasting three weeks during peak sales. This service feels either like a scam or a poorly managed operation. If you've already paid, sorry, but you should seek help elsewhere, and remember to cancel your renewal to prevent future charges.
I acted too quickly and hired them without realizing the tech support working on my site could fix it themselves. They initially said they couldn't but later reached out to inform me they had resolved the issue. By then, I had already purchased the service. However, I sent one email requesting a refund, and without any hassle, I received it the same day.
I requested a refund after five days of their services not functioning. Even the refund process was problematic, which is concerning for a company. They claimed the refund was refused by the payment service, so I had to initiate it myself. My negative review stems from the following: the signup failed, and I needed assistance to complete it. Activating the firewall was a struggle. Support was painfully slow, and the user interface did not align with their guidance. I still haven't received clarification on the initial activation steps. Given these inconsistencies, I opted for another service, which delivered results swiftly.
Unsatisfactory service; the malware removal took a long time. Initially, the malware was on just the main page, but it spread throughout the site. When I shared FTP and database connection details, they erased the previous information, forcing me to share it insecurely. During their scan, they exposed connection details in a file, risking admin information to potential hackers.
I signed up with this service to secure my website, but now I can't access it at all. I'm completely locked out of my account and unable to reset my password — their system simply doesn't function. I've been trying to get assistance for over 10 hours with no response. No one answers the phone or replies to my emails, and my support ticket remains unattended. This level of unresponsiveness is unacceptable for a security provider. Instead of feeling secure, I'm left completely blocked and helpless. I regret choosing this service and cannot recommend it to anyone. If your website is important, look elsewhere.
I contracted for a year of service at a high price due to malware issues. After a week of them attempting to resolve the issue without success, I decided to cancel. Their refund policy seems to be just for show; if they can't fix the problem, you won't get your money back.
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