sugarmat.com

1
1 Based on 20 reviews

Custom, Chic, Eco-friendly yoga mats for all levels of practice. Monthly collections. Based in Montreal. Ship internationally....

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20 Reviews

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EC31
Fraudulent Practices!

Fraudulent practices! I placed an order at the end of August, and now it’s mid December. The support team responds only once or twice, claiming it’s typical for orders to take about 45 days. However, it has far exceeded that timeframe, and they have not replied to my emails since.

1
Date of experience: Dec 12, 2025
Sydney Kelly
Fraudulent Practices

Fraudulent! I placed an order at the end of August, and now it's mid-December. The support team replies once or twice, saying it's normal for orders to take around 45 days. However, it's now well past that timeframe, and they haven't responded to my emails since.

1
Date of experience: Dec 12, 2025
Katy Rogers
Fraudulent Behavior!

Fraudulent!!! Just adding a location to your name doesn't change anything. I never received my mat or any response, and they disable comments on their social media to prevent negative feedback. This is a serious warning to anyone misled by their seemingly legitimate website with a chatbot.

1
Date of experience: Nov 22, 2025
Minna Howard
Fraudulent Activity

Fraudulent, they've now rebranded. I purchased a yoga mat for $87 in 2022, but it was never sent, and they remove negative comments on social media.

1
Date of experience: Sep 09, 2025
Russi Adams
Complete Scam

I thought I was the only victim of a scam when purchasing a yoga mat, first with another site, and now this one. I ordered around January 25, 2025, and as of March, no mat has arrived. It's a waste of money! They flagged my address in an email, which seemed odd, and later mentioned shipping issues. PLEASE AVOID THEIR TRAP; someone should take down their website and social media.

1
Date of experience: Mar 05, 2025
Rich Wright
Caution

Caution. I ordered a mat two months ago and have yet to receive it. I've sent several emails and even reached out through their online chat, but no response. Avoid making a purchase from them. It seems they are running a scam. I checked my order number on their website, but their system can't find it, even though they took my money. They have disabled messages on social media and are trying to cover up the complaints.

1
Date of experience: Feb 07, 2025
Adora
Fraudulent Claims!

Fraudulent claims!!! I ordered in February and was told my order wasn't available and that I needed to wait 2-3 weeks for a pre-order. I've emailed them multiple times since, but no response. I ordered several mats in 2016, and they arrived, but now they seem to be running a fraudulent operation. Avoid ordering!

1
Date of experience: Feb 06, 2025
Ethel Wilson
Fraud Alert

If I could give zero stars, I would. I thought I was the only one facing shipping issues, but it seems many others have been scammed too. I placed my order in February, and it still hasn't arrived. I spent €60 for nothing.

1
Date of experience: Feb 04, 2025
Owen Anderson
Unfulfilled Order

I ordered a few years ago and received my order, which was great. Recently, I ordered a mat and yoga blocks for Christmas, but only the blocks arrived. I've received no response to my emails or chats, and contacting them is extremely difficult. I managed to dispute the charge, but it's disappointing and incredibly frustrating.

1
Date of experience: Dec 22, 2024
ZoRn0oXx
Terrible Experience

Terrible experience. I fully paid for two mats in December 2024. It's been 7 months, and I haven't received any response. The service is a scam.

1
Date of experience: Dec 09, 2024

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Business Details

  • Custom, Chic, Eco-friendly yoga mats for all levels of practice. Monthly collections. Based in Montreal. Ship internationally.

  • language https://www.sugarmat.com

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