The service has been unreliable regarding the delivery of pre-order items. It wouldn't be as frustrating if it were solely due to the manufacturer's delays, but the figures are available elsewhere, and they simply didn't order enough to fulfill their commitments. I was informed that orders are processed on a 'first come, first serve' basis, which means my orders are lower on the list. Although I was directed to use their tracking system, it was ineffective for most orders. After some back and forth, they did cancel an order that was causing issues without a cancellation fee, which I appreciated. While the delays remain a concern, at least they were accommodating in addressing complications.
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