I've been with Suits Me for 6 months now and the customer service team is completely uncontactable. I called last week and waited on hold for 3 hours each time before the phone call just cut off. I've tried e-mailing and have had one response 4 days ago and nothing since, I've tried the live chat service which just returns an agents unavailable message, I've tried requesting a call back on the automated phone system which promises a call back once an agent is free, that was 4 days ago and I've still heard nothing. It's a shambles, all whilst charging me £10.00 a month for having the pleasure of this account, as well as a 1% fee on every transfer that I make to a non-Suits Me card holders. All I've done is change my phone number and have subsequently lost access to my entire bank account since there's no way to change the number without having the old number to login through 2FA. Not being able to contact them has left me unable to pay bills, access food etc. which is disgraceful. I am able to access mainstream accounts again from June and will never, ever recommend using Suits Me when other paid for accounts are out there for those with poor credit.
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Hello and welcome to Suits Me.
We invite you to open a personal account to suit you with Suits Me. The banking alternative of choice for thousands who want a simple account loaded with extra’s. Suits Me accounts are the hassle-free alternative to a high street bank account.
Whatever your situation we’ve got you:
• Bad Credit
• New to the UK
• No verified 3 months proof of address
• We accept Photo ID or alternatives
• Simply want a secondary account for budgeting (and cashback benefits!)
You can open an account in minutes with no credit checks and over 90% of applications have instant accounts. We will support you with the ID documents you have, we know everyone is different. Applying with alternative ID is all online, all in minutes and you will have an instant account.
-Suits Me offers three account types to make sure we cater for the varying needs of our customers.
-Essential is our pay as you go card. An instant account to give you flexibility and control when you need a separate account. Our customers who need an account to use now and again rather than as a main account choose Essential.
-Premium Our everyday card is packed with extras. This account will let you do everything you need to manage your money whilst giving you cashback and discounts. Customers who need a basic and functional main account for wages and benefits choose Premium.
-Premium Plus Our Premium Plus account is loaded with value plus you receive our VIP queue jump service. This account is a favorite with our customers with its inclusive package. This account is great for those who want a fully functional bank account replacement.
Features of All Accounts:
-Instant online account with UK sort code and account number
-Free Contactless Mastercard® Debit Card you can use anywhere, anytime. (Delivered first class with Royal Mail)
-Faster payments – sent within 2 hours. It really is fast!
-Set up Direct Debits and Standing orders for bills and rent
-Set up recurring Payments via your Debit Card
-Cash top ups at any PayPal or Post Office processed in minutes.
-PayPal integration
-Google Pay
-Apple Pay (Coming soon)
-Instant notifications when you use your account
-Add new Payee’s in seconds
-Freeze cards – you can instantly lock your card if lost or stolen
-No Minimum Load amounts
-Upgrade or downgrade your account anytime
-Access and download statements to track your spending
Benefits of your Account:
-Unlimited Cashback on card purchases with selected retailers, up to 15% cashback
-Award winning multi-lingual customer care with your own personal account manager
-Welcome call to introduce you to our services and make sure you get the most out of our products
-Virtual branch service if you want face to face contact
-Monthly cash competitions to take part in.
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