Review Time
I've been with Suits Me for 6 months now and the customer service team is completely uncontactable. I called last week and waited on hold for 3 hours each time before the phone call just cut off. I've tried e-mailing and have had one response 4 days ago and nothing since, I've tried the live chat service which just returns an agents unavailable message, I've tried requesting a call back on the automated phone system which promises a call back once an agent is free, that was 4 days ago and I've still heard nothing. It's a shambles, all whilst charging me £10.00 a month for having the pleasure of this account, as well as a 1% fee on every transfer that I make to a non-Suits Me card holders. All I've done is change my phone number and have subsequently lost access to my entire bank account since there's no way to change the number without having the old number to login through 2FA. Not being able to contact them has left me unable to pay bills, access food etc. which is disgraceful. I am able to access mainstream accounts again from June and will never, ever recommend using Suits Me when other paid for accounts are out there for those with poor credit.
It's been a fantastic bank over all but I've been trying to get hold of them for DAYS now and can't get through I am locked out of my account and it's saying it wants to send verification to a email I no longer use . I'm so stressed . I did request a call back last week but no one rang ..
I have been on hold for 6hrs now and not one customer service agent has answered.... A payment failed and the money is now stuck pending....I crnt get through to anyone at all the robot on the emails doesn't help one bit just redirects me to the beginning.....very bad experience with this bank vial customer service.....not advisable to join this bank
For some reason it's impossible to get through by telephone or even to a human. I havnt stopped up my account because transactions keep being made by Holmeswood coaches and I have never been there in my life. 3 times a day constantly and I cant do nothing about it
I got a call today from Lauretta
She was such a nice person. She explain to me everything about my app card, fees , options that i have if i use my card for shopping
Thank you Lauretta
MARCHELA’s customer service transformed my banking experience—patient, transparent, and genuinely helpful. They resolved my issue swiftly without bureaucratic runaround. It’s rare to feel this valued as a user.
I had a wonderful experience with Laura from Suits Me. She was incredibly kind, patient, and helpful throughout the whole process. Laura made everything easy to understand and handled my query with great professionalism and care.
It was a truly lovely experience working with customer service that feels this genuine and supportive — she really went above and beyond.
Thank you, Laura, for your outstanding service!
Musbau customer service agent was amazing in helping to recover my funds within 48hrs after an atm didn't disperse my cash. Suits me in general is the best I love being a customer and I'm so grateful for their help in this matter 💗
I've been with suits me since they took over from engage uk. I've been very happy with the service and I would love to see suits me become a highstreet bank. I think they have great potential.
I can’t receive transfer into my account including my salary isn’t coming in, it keeps reversing back and have been trying to reach Suit Me customer care for days now to resolve this I even sent emails no response till today I need to know what’s going on I called even requested for a call back after waiting 2hours no response till now over 3 days no call back
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Hello and welcome to Suits Me.
We invite you to open a personal account to suit you with Suits Me. The banking alternative of choice for thousands who want a simple account loaded with extra’s. Suits Me accounts are the hassle-free alternative to a high street bank account.
Whatever your situation we’ve got you:
• Bad Credit
• New to the UK
• No verified 3 months proof of address
• We accept Photo ID or alternatives
• Simply want a secondary account for budgeting (and cashback benefits!)
You can open an account in minutes with no credit checks and over 90% of applications have instant accounts. We will support you with the ID documents you have, we know everyone is different. Applying with alternative ID is all online, all in minutes and you will have an instant account.
-Suits Me offers three account types to make sure we cater for the varying needs of our customers.
-Essential is our pay as you go card. An instant account to give you flexibility and control when you need a separate account. Our customers who need an account to use now and again rather than as a main account choose Essential.
-Premium Our everyday card is packed with extras. This account will let you do everything you need to manage your money whilst giving you cashback and discounts. Customers who need a basic and functional main account for wages and benefits choose Premium.
-Premium Plus Our Premium Plus account is loaded with value plus you receive our VIP queue jump service. This account is a favorite with our customers with its inclusive package. This account is great for those who want a fully functional bank account replacement.
Features of All Accounts:
-Instant online account with UK sort code and account number
-Free Contactless Mastercard® Debit Card you can use anywhere, anytime. (Delivered first class with Royal Mail)
-Faster payments – sent within 2 hours. It really is fast!
-Set up Direct Debits and Standing orders for bills and rent
-Set up recurring Payments via your Debit Card
-Cash top ups at any PayPal or Post Office processed in minutes.
-PayPal integration
-Google Pay
-Apple Pay (Coming soon)
-Instant notifications when you use your account
-Add new Payee’s in seconds
-Freeze cards – you can instantly lock your card if lost or stolen
-No Minimum Load amounts
-Upgrade or downgrade your account anytime
-Access and download statements to track your spending
Benefits of your Account:
-Unlimited Cashback on card purchases with selected retailers, up to 15% cashback
-Award winning multi-lingual customer care with your own personal account manager
-Welcome call to introduce you to our services and make sure you get the most out of our products
-Virtual branch service if you want face to face contact
-Monthly cash competitions to take part in.
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