I spent around €1,800 in a single purchase and kept most of the items. Returning just two items turned into an exhausting and unacceptable experience.A turtleneck was only tried on, never worn. Tags were removed in store, not by me – yet the return was declined with a generic “signs of wear” explanation.Shoes that were extensively tried on in-store during the sales consultation were later questioned as if improper use had occurred.Instead of respecting the statutory right of withdrawal, Suitsupply appears to rely on vague accusations and procedural hurdles. The entire process feels intentionally obstructive.For a brand positioning itself as premium, this level of customer treatment is deeply disappointing and unprofessional. I would strongly advise caution when purchasing, especially if there is any chance you might need to return an item.
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