Review Time
This was my first purchase from Suitsupply and it didn't disappoint. I wanted a wool Navy Blue Overcoat. After looking at several ones online for about 2 weeks, I decided this one from Suitsupply looked the best. I ordered it on Monday and received it the following Friday. After opening the box, I realized that it came with its very own carrying bag, a very nice carrying bag. I wasn't expecting that. The bag even has 2 slots for your shoes. Then, I opened the bag and pulled out the coat. Wow. This coat is beautiful. Everything about it screams quality from the texture of the wool to the exquisite stitching. The pictures online doesn't do it justice. I'm 6'1....185lbs...and wear a 42R. It fit perfectly. I may have the sleeves taken up about an inch but that's nothing. That's just personal preference. I could leave it alone and it would be fine to. The package also comes with a return label in case you want to send it back for whatever reason. It doesn't get any easier than that for returns. If your looking for an overcoat, I highly recommend one from Suitsupply.
I am extremely disappointed with how Suitsupply handled a confirmed quality issue and refund.
After I reported a defect and provided photos, Suitsupply’s Quality Team confirmed the issue and issued a return label. At no point was I informed that a refund would be limited to a gift card.
After significant back-and-forth and escalation, Escalation Management explicitly confirmed in writing that a refund of €249 had been processed to my original PayPal payment method. Based on this confirmation, the matter should have been resolved.
However, instead of the confirmed PayPal refund, Suitsupply unilaterally issued a gift card, without my consent and in direct contradiction to their own written confirmation from the previous day.
This inconsistency, lack of clear communication, and attempt to substitute a refund method after explicit confirmation has seriously damaged my trust in the brand. I did not agree to store credit, and I explicitly rejected that option multiple times in writing.
What makes this particularly frustrating is that this situation could have been avoided entirely with transparent communication from the start. Instead, I was given conflicting statements by different escalation agents and left to chase a resolution myself.
I‘m now escalating the matter externally through European consumer protection channels. Unfortunately, based on this experience, I can no longer recommend Suitsupply when it comes to after-sales support and consumer rights handling.
I am extremely disappointed with how Suitsupply handled a confirmed quality issue and refund.After I reported a defect and provided photos, Suitsupply’s Quality Team confirmed the issue and issued a return label. At no point was I informed that a refund would be limited to a gift card.After significant back-and-forth and escalation, Escalation Management explicitly confirmed in writing that a refund of €249 had been processed to my original PayPal payment method. Based on this confirmation, the matter should have been resolved.However, instead of the confirmed PayPal refund, Suitsupply unilaterally issued a gift card, without my consent and in direct contradiction to their own written confirmation from the previous day.This inconsistency, lack of clear communication, and attempt to substitute a refund method after explicit confirmation has seriously damaged my trust in the brand. I did not agree to store credit, and I explicitly rejected that option multiple times in writing.What makes this particularly frustrating is that this situation could have been avoided entirely with transparent communication from the start. Instead, I was given conflicting statements by different escalation agents and left to chase a resolution myself.I‘m now escalating the matter externally through European consumer protection channels. Unfortunately, based on this experience, I can no longer recommend Suitsupply when it comes to after-sales support and consumer rights handling.
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