Frustrating waste of time.Don't order anything online if there's even a chance you might want to return it and keep your sanity!Ordered trousers in two different sizes (as an aside, they were okay but not great quality and fit was off in general). Requested to return them for a refund and was provided forms by customer service after online self-service said it couldn't generate them. First attempt- return got stuck in customs for a week without the correct forms, despite me having provided everything they supplied. Suitsupply said they would sort it but didn't and the trousers were returned to me after another week.Second attempt- revised forms and label provided. Suitsupply said the first lot of forms they'd given me were wrong and they were reviewing their processes to make sure it wouldn't happen again. This return got through to suitsupply and I received a refund notification. Thought nothing more of it until a few days later i received a dispatch notification from them. Checked credit card to find no refund had materialised.Contact customer service and it's all terribly sorry etc etc but all they will do is provide another return label and will not issue a refund because we've created an exchange in error (of exactly the same order). They say they exchanged in error (despite the refund notification I got), but won't refund me until I've received and returned that error and the is received. "Compliance issues" apparently.Third attempt- parcel is collected and we wait... It's now 7 weeks and I've had these trousers delivered 3 times, been notified of a refund that they didn't actually do, and exchanged 30 odd messages trying to sort this mess out. Life's too short.
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