I made a purchase and received my order on July 28, 2025. I requested a return on August 2, 2025, well within their stated 14-day return policy. They delayed providing the return address for two days, which cut into my return window. Nevertheless, I shipped the return on August 10, 2025 (Day 14 from delivery) and provided proof of tracking. Instead of honoring their policy, they refused my refund, claiming the courier 'handover' date (August 11) was outside their timeframe. Their policy does not mention using courier scan dates—only the 14 days from delivery, which I adhered to. This misapplication of their policy and lack of customer service is troubling. I have full documentation of my timely return and their refusal to refund. Shoppers should be wary.
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