sumo.com.au

4.1
4.1 Based on 41 reviews

Proudly Australian-owned and operated, we are passionate about understanding the needs of households and small businesses. That's why our model is built on better value, simplicity and a broader product range....

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Kyan Taylor
Frustrating experience with long wait times and poor support

My experience has been extremely disappointing, marked by confusing billing, significant accessibility issues, and a lack of transparency. I strongly advise against using this provider. The billing system is flawed, with discrepancies in charges without explanation. After paying one amount, I received a text demanding a higher payment. Resolving this confusion was challenging due to limited support hours and excessive wait times. When I finally reached a representative, the explanations were unclear and unhelpful. Despite promises of follow-up, I am still waiting for clarification. Based on this experience, I cannot recommend this provider. The level of frustration caused by these issues is unacceptable, and I will be switching to another retailer.

1
Date of experience: Oct 24, 2025

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Business Details

  • Proudly Australian-owned and operated, we are passionate about understanding the needs of households and small businesses. That's why our model is built on better value, simplicity and a broader product range.

  • call 0391028400
  • language https://www.sumo.com.au

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