We stopped using it for our own business (KYC) as they continued requesting documents from us after we made payment, and whatever we send, it was never enough: we never got out of the sandbox status and could not use the system. Much better systems available. Now I also used it to get our company through KYC: iot doesnt accept our address ... and I know our address exactly. Just dont waste your time with this system, they dont seem to know what they are asking and then will reject your customers.
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