Sumsub would be a great company if they had proper human support that could address various issues. Time goes by, year after year, and the problems remain the same. The biggest issue is still the service support, which, apart from some trivial automated responses, is essentially non-existent. Most good companies have support agents who genuinely want to understand the situation and can help. But this is not the case with Sumsub for now. I hope that one day the situation will change, and there will be fewer issues with verification. I also hope that Sumsub will be integrated with some local systems and international systems. Unfortunately, it is not yet possible to completely replace the state with neural networks.
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