Ever since i got my new passport, i have tried to verify in 3 different platforms using Sumsub(Bybit cards,BingX,Fragment), all got rejected at first try, i don't normally have such issue in the past.Also, Sumsub seem to use both first and third name from my passport as my first name, which might be the issue since i only use first name on the platform. I really don't know though, because the 3 steps of Selfie, Identity, Applicant Data are GREEN, but result always come out as RED and FINAL.Something seem off and I am assuming Sumsub has a glitch, and hoping they would check it out because i am getting deprived of services and having monetary loss due to this.UPDATE: August 2025, All platforms are now recognising my documents, seem Sumsub has worked on their system. I am still watching though and increased my review star to 2 until i am fully convinced.
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