I wish there is an option to give 0 stars. I have been in contact with SumSub on their chat option on multiple occasions and not even once was I replied to in a decent timeframe. Every single time I have an issue with a document pending for hours at a time they always say the same thing that they are working on it and that they are busy which honestly is un-acceptable, I have worked in KYC and even had queues of documents to be reviewed and never have they waited for longer than 15 minutes, it does not take an hour to review a simple ID. Adding to this when you reach out to them they will always tell you allow me 20/30 minutes to check and 45 minutes later they reply that they need 15 more minutes, which is unacceptable as this sounds like they do not know what they are doing and winging their job. If I could I would never use SumSub again, their system sucks and so does their customer service.
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