misleading, unfair, and unreliable KYC provider ⚠️I strongly caution anyone interacting with companies that use SumSub for identity verification. Here’s what I experienced and observed:SumSub repeatedly rejected my legitimate, government-issued ID and real photos — even under good lighting, even after I passed similar verifications elsewhere.Their system is opaque. You don’t get a fair explanation. Their automation simply “fails” and that’s used as a final verdict — no human review, no accountability.Because of SumSub’s automated failures, companies (especially prop firms) hide behind SumSub’s “failure” as an excuse to deny funding, close accounts, or cancel payouts.Even when I contacted support, they admitted my documents looked valid — but SumSub’s failure remained the excuse.Trustpilot and other user reviews show a pattern: many users claim SumSub rejects valid IDs, no recourse, no manual verification.Bottom line: SumSub presents itself as a compliance tool, but in practice it gives firms a shield to dodge responsibility. Using them may increase rejection risk even when you are legit — and that’s dangerous for anyone relying on fair identity verification.
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