I tried using Sumsub for KYC verification via fragment.com. Even with a valid passport, I was instantly rejected in seconds. The system auto-denied me with no explanation, no human review, and then permanently locked me out from retrying.Because of Sumsub’s broken and unfair practices, I am now unable to withdraw my legitimate earnings. This is not just an inconvenience, this is money being held hostage because of their automated, careless process.A KYC provider that can instantly reject valid government documents without review and block users from accessing their funds is a serious liability. Companies relying on Sumsub should be aware that their users may lose access to their money due to these failures.Sumsub fails when it matters most, and that is absolutely unacceptable. If they do not fix this, their service should not be trusted by any serious business.
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